Returns & Exchanges

At New Zealand Souvenirs & Gifts, we want you to be completely satisfied with your purchase of our local treasures. If your item is not quite right, we offer a 30-day return policy for most unused and unopened products.

1

Initiate Your Return

Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.

2

Pack Your Items

Carefully package the items in their original packaging, ensuring that all tags are attached and the products are protected for transit.

3

Ship the Parcel

Affix the provided return label or address the package to our Auckland warehouse using a tracked postal service to ensure safe delivery.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing